AI & Automation
Conversational & Voice AI
Chat and voice interfaces grounded in your own content. The design question is not what it can say but what it must decline to say and when it hands to a person.
In short
Assistants that cite sources and refuse.
What we deliver
- Grounding in your documents with citations shown
- Explicit handover rules to a human
- Transcript logging and review
- Evaluation covering refusal cases
A good fit when
- Support answers the same questions repeatedly
- A bot is live and giving confident wrong answers
- Call volume is routine and scripted
Technologies and methods
Chosen for each project, to fit your systems and your team.
- Anthropic
- TypeScript
- Twilio
How we deliver
From first conversation to production.
Four stages on every engagement, scaled to the size of the project.
- 1
Understand
Clarify the users, goals, constraints, and current systems.
- 2
Plan
Map the main components, data, and integrations before implementation.
- 3
Build
Develop and review the work in small, testable increments.
- 4
Prepare
Plan deployment, operations, documentation, and ownership.
More in AI & Automation
- AI EngineeringProduction AI systems, end to end.
- Agentic AI SystemsMulti-agent systems with approval gates.
- Generative AI & LLMsLanguage models wired into your systems.
- RAG & Enterprise SearchAnswers from your documents, with citations.
- AI Workflow AutomationManual work automated, every step audited.
- Intelligent Process AutomationRepetitive steps removed from daily work.
- Machine Learning & MLOpsModels trained, deployed and monitored.
- Computer VisionImages and video turned into records.
- Document IntelligenceStructured data out of unstructured files.
- AI Strategy & GovernanceWhat to automate, and what to keep human.
- AI EnablementYour team productive with AI tooling.
Prefer to talk it through?
A private consultation, 30 minutes with the founder, in your time zone.
Interested in Conversational & Voice AI?
Tell us what you are working on. We start by understanding the problem, the people, and the systems involved.